Account terms
Our account terms define registration, logins and closure, and this page reuses those exact words. When the wording lines up, you never wonder which page governs your session.
LEGAL REFERENCE
How elephant bet Handles Your Privacy
We collect only what an account, a login and a payout genuinely require, and we show you where each record sits. Open your account and your data controls...
Account data controlsLocal payment railsPayout record checksPlain Pakistani English
What Our Privacy Policy Covers
Our privacy policy spells out, in everyday Pakistani English, what we log when you register, which payment rails appear on your account record, and how long each entry stays with us. Because we serve several regions, the rules that bind your data depend on where you sign up and on what local law permits. Inside the policy you will find how we
handle your name, phone number and identity details where required, the login signals we watch for signs of account takeover, and the retention windows tied to JazzCash, Easypaisa, SadaPay, NayaPay and Raast transactions. Where a regional requirement is stricter, that rule takes priority for your account. You can ask for a copy of what we hold, request a correction, or close the
account and let the retention clock run out.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY HELP DESK
Reach Our Privacy Team Directly
Privacy questions deserve a real answer from a real person, so we keep three ways in. Tell us which data point you mean and add your registered email, and we route it to the colleague who owns that record. Most privacy requests get a first response within one working day, while account-access issues jump the queue.
Team online
Live chat
Reach our privacy desk through live chat inside your account panel. Share the email you registered with and what you want changed, and the team opens your record.
Email desk
Write to our privacy mailbox with your account email and a short description of the request. Attach screenshots of any JazzCash or Raast entry so we can match it quickly.
Data request form
Use the in-account form to ask for a copy, a correction or a deletion. The form time-stamps your request, which sets the clock we work to for your region.
ACCOUNT SAFETY PRACTICE
How We Audit Your Data Safety
Before any policy sentence goes live, our own team tracks the flow a Pakistani account actually takes: registration, a first transfer through Easypaisa, a live-table session, then a payout to Raast. We...
Policy ownership
One named privacy lead signs off every change to this page, so wording does not drift between releases. That person also handles escalations raised by our support desk.
Internal checks
Each quarter we route a fresh test account from sign-up to a payout and check every field captured. Anything that check cannot justify gets removed before the next release.
Support hours
Our privacy line runs seven days a week, 9am to 11pm Pakistan time. Account-access complaints are handled around the clock, because a locked login should never wait for opening hours.
Logging discipline
Staff access is logged too, so a look at your record is itself recorded. Only colleagues handling your ticket can open the file, and our privacy lead sees every entry.
Data minimisation
If a field is not needed for a payout, a login or a legal duty, we do not collect it. That rule shapes every form you fill, right from registration.
Vendor boundaries
Payment partners, streaming hosts and message providers work under written data terms. They handle only the slice their task needs, and we check that each partner keeps to that limit.
ONE POLICY STANDARD
Consistent Wording Across Our Policy Pages
This page sits in a set, and every page in that set uses the same voice, the same definitions and the same contact routes. Read our account terms, cookie page or payout...
Cookie page
Device signals and cookies are described in full on the cookie page. Here we say how those signals feed login checks, and we link across so both pages stay in step.
Payout rules
Payout rules cover how JazzCash, Easypaisa, SadaPay, NayaPay and Raast transfers are verified. This page carries the matching data note on what a transfer record keeps and for how long.
Sportsbook rules
Sportsbook rules explain market settlement, while this page says which betting-history lines we retain. Same window, same definitions, so a query has one answer rather than two.
Security page
Password resets, two-step logins and device approvals sit on our security page. The privacy side describes the records those steps create, quoting the same access limits for both.
Complaints route
A refusal under this policy can be escalated through the complaints route on our contact page. You get a written reason and a second look from someone outside the original team.
Change log
Every edit to this page lands in a dated change log at the foot of the page. Material shifts are flagged before they take effect for your account.
YOUR CONTROL PANEL
What You Control Inside Your Account
Everything this policy describes has a switch or a screen behind it, and those screens live in one panel. From your account you can open the record of...
Data snapshot
One screen lists the categories we hold about you, from...
Login history
Every sign-in shows up with a device label, a rough...
Consent switches
Choose which messages reach you, from account alerts to offers...
Download request
Ask for a portable copy of your account record and...
Closure screen
Close the account from the same panel and the request...
Region label
Your panel shows the region your account is held in...
Common Privacy Questions Answered
We take your name, date of birth, contact details and a password, plus an identity check where local rules require one. Payment references from JazzCash, Easypaisa, SadaPay, NayaPay and Raast are stored once you transact.
Only the slice a partner needs to move or verify a transfer, under written data terms. We do not sell your details, and we do not pass them to advertisers for their own use.
Retention depends on the record and on the rules for your region. Transfer and identity entries stay longer than marketing preferences, and we state the window that applies to each family.
Yes. Open the account panel and submit a download request. We confirm you own the account, then assemble the file and send it to your registered email, usually within a few working days.
Closure stops new activity and clears anything with no retention duty attached. Records tied to transfers, disputes or local duties stay for their set window, then drop out of our systems on schedule.
Send the correction through live chat or the in-account form, naming the field you want changed. We amend the record, and if a verified document is affected we ask for a fresh copy.